A few good answers
Frequently Asked Questions
For the curious noses and the people who share their days.
Can I order yet?
Not yet. Our catalogue is available to explore while final products and suppliers are confirmed. Prices are provisional, and adding products to the development bag does not place an order. Checkout remains disabled.
Are the product photos the final products?
The images are representative catalogue imagery. Final supplier photography, specifications, fit and care instructions will be added once each product is confirmed.
What is included in a kit?
Our kits are considered concepts, including the signature Double Coat Survival Kit. The categories shown are suggestions, not confirmed included items. Components and quantities will be confirmed before purchase. No savings claim applies to provisional kit prices.
Is Pampering Pooches only for Huskies?
Our founding white and wolf-grey Husky inspired the brand, but Pampering Pooches is for all breeds, coats and kinds of day. Suitability for individual products will be confirmed with their final specifications.
Are all products Australian-made?
Australian owned describes our business, not the manufacturing origin of every product. Product origin will only be stated when confirmed.
Where will you deliver, and what will shipping cost?
Our intended launch service is Australian domestic delivery. Charges, destination restrictions, handling and dispatch estimates and any free-shipping threshold will be confirmed before orders open. No current delivery timeframe or free-shipping offer is promised.
Could my order arrive in separate parcels?
Yes, future orders may be fulfilled from different Australian locations, including directly by approved suppliers. Split shipments and available tracking will be explained in the confirmed delivery arrangements. Suppliers have not yet been appointed.
What if an item is faulty or arrives damaged?
Pampering Pooches will be your point of contact. Australian Consumer Law rights cannot be excluded by our returns terms. Faulty, damaged or incorrectly supplied goods are treated separately from voluntary change-of-mind returns.
Can I return something if I change my mind or cancel an order?
Our change-of-mind and cancellation arrangements are being finalised. Any return period, condition requirements, legitimate hygiene exclusions and charges will be published before purchase. These will not limit statutory consumer remedies.
Can I create an account or join the newsletter?
Customer accounts are not enabled. Newsletter signup remains inactive until a real email service is configured. Marketing will require consent, with an option to unsubscribe.
A little more help
Full details are available in our policies. For business and product enquiries, visit Contact Us.